PRIVACY POLICY

1. Information We Collect

By joining our service, you may provide us with these types of data:

• Personal Information: Name, email address, and payment details.
• Device Information: Device type, operating system, and MAC address (for MAG devices).
• Usage Data: General service usage patterns to improve our offerings.
• Communication Data: Messages sent via email, WhatsApp, or Telegram for support.

2. How We Use Your Information

Here are the ways we make use of the information we collect:

• To provide and maintain our IPTV service
• To process payments and manage subscriptions
• To provide customer support and respond to inquiries
• To send service updates and important notifications
• To improve our service quality and user experience

3. Data Protection & Security

To protect your data, we utilize professional-grade security protocols. We process all payments through encrypted secure gateways and avoid storing any credit card numbers on our servers.

Despite implementing high-grade security measures to protect your data, complete security cannot be guaranteed for any online data transmission.

4. Data Sharing & Third Parties

We do not sell, trade, or transfer your personal information to outside parties. Information sharing only occurs under particular circumstances.

• Payment Processors: To process your subscription payments securely (PayPal, Stripe, etc.).
• Legal Requirements: When required by law or to protect our rights.
• Service Providers: Trusted third parties who assist in operating our service, subject to confidentiality agreements.

5. Cookies & Tracking

Our website potentially uses cookies for enhanced analytics and user experience optimization. These compact files, which your device stores, help us understand your platform usage patterns. While browser settings allow cookie deactivation, this could limit some site capabilities.

6. Data Retention

As long as you remain an active subscriber, we securely store your personal details, extending slightly beyond cancellation for legal requirements. To have your information deleted, simply contact our support staff.

7. Your Rights

Your rights include:

• Access and receive a copy of your personal data
• Correct any inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for data processing at any time
• Lodge a complaint with a data protection authority

8. Children's Privacy

Persons below 18 years of age cannot access our service. We diligently work to avoid gathering children's data, and upon discovery of such information, we will delete it without delay.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated via notifications on this page, along with revisions to the "Last Updated" date. Continued use of the service following changes signifies your acceptance.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

info@skyhub4ks.com