REFUND POLICY

Our goal is to guarantee your complete satisfaction with our service. We invite you to examine our refund policy.

Last updated: February 2026

1. Refund Eligibility

To qualify for a refund, these requirements must be met:

  • Refund requests must be made within 7 days of the initial purchase.
  • The service must have a verified technical issue that our support team is unable to resolve.
  • The customer must have contacted our support team and allowed reasonable time for troubleshooting before requesting a refund.

2. Non-Refundable Situations

Refunds shall not be granted in these situations:

  • Requests made after 7 days from the date of purchase
  • Issues caused by the customer's internet connection or device compatibility
  • Violation of our Terms of Service (e.g., account sharing, reselling)
  • Dissatisfaction with channel lineup or content changes
  • Failure to use the service (unused subscription time)
  • Services purchased during promotional or discounted offers, unless otherwise stated

3. How to Request a Refund

Here are the steps to request your refund:

  • Step 1: Contact our support team via email at info@skyhub4ks.com or via WhatsApp.
  • Step 2: Provide your order ID, email address, and a detailed description of the issue.
  • Step 3: Allow our team up to 48 hours to review your request and respond.

4. Refund Processing

For approved refunds, money will be returned via your original payment method. Essential information:

  • PayPal: Refunds are typically processed within 3-5 business days.
  • Credit/Debit Card: Refunds may take 5-10 business days to appear on your statement.
  • Cryptocurrency: Due to the nature of crypto transactions, refunds will be issued in equivalent value at the current exchange rate.
  • Bank Transfer: Refunds are processed within 5-7 business days.

5. Partial Refunds

There are cases where we provide partial refunds or service credits instead of full reimbursements. This policy applies to situations with limited service usage or occasional rather than ongoing problems.

6. Free Trial Policy

Customers can test the service through the free trial before purchasing. Issues that could have been found during the trial period may not be eligible for reimbursement later.

7. Chargebacks

Any customer who proceeds with a bank or payment provider chargeback without first reaching out to our support team will face immediate account suspension. Therefore, we strongly recommend contacting us first to resolve issues diplomatically.

8. Contact for Refund Inquiries

For questions about refunds, please contact us at:

info@skyhub4ks.com